Shopping FAQs of GKU

Choose the GKU dash cam or accessory you want, select the available options, and click Add to Cart or Buy Now. Enter your shipping and payment information at checkout and complete your purchase. Once your order is successfully placed, you will receive an order confirmation email.

No. You can place an order without creating an account where guest checkout is available. Creating a GKU account, however, can make it easier to manage your order information and future purchases.

Please contact GKU Support as soon as possible if you need to change your order. We will try to accommodate your request before the order enters fulfillment. Once an order has been processed or shipped, changes may no longer be possible.

Please contact GKU Support immediately if you notice an incorrect or incomplete shipping address. We will try to update it before fulfillment begins, but address changes cannot be guaranteed once the order has been processed or shipped.

Orders may generally be cancelled before they have been processed or shipped. Contact GKU Support as soon as possible. Once an order has entered fulfillment or has been handed to the carrier, cancellation may no longer be possible.

GKU accepts supported major payment methods, including eligible credit cards and PayPal where available. Available payment methods may vary by country or region, so please refer to the options displayed at checkout.

Yes. PayPal is available for eligible orders. Select PayPal during checkout and follow the instructions to complete your payment.

GKU uses secure checkout technology and trusted payment service providers to process online payments. For more information about how personal information is handled, please review the GKU Privacy Policy.

A payment may be declined because of incorrect card information, insufficient funds, billing-address mismatches, bank security restrictions, international transaction restrictions, or payment-provider risk controls. Check your information and try again, contact your bank, or use another available payment method.

The currency shown at checkout will generally be used to process your order. Your bank or payment provider may apply currency conversion or international transaction fees where applicable.

GKU ships to supported countries and regions worldwide, subject to product availability and available logistics services. Enter your delivery address at checkout to see the shipping options currently available for your order.

Most GKU orders are processed within 1–2 business days after payment confirmation. Processing may take longer during holidays, major promotions, new product launches, or periods of unusually high order volume.

Estimated delivery times depend on the destination and shipping method. Express shipping typically takes approximately 3–7 business days, while standard shipping typically takes approximately 5–10 business days after the order has shipped. Delivery times are estimates and may be affected by customs, weather, carrier delays, or holidays.

Shipping costs depend on the product, order value, destination, and available shipping method. The applicable shipping fee will be displayed at checkout before you complete your purchase.

Free standard shipping may be available for eligible orders that meet the applicable order-value requirement. Availability can vary by product and destination. Please check the shipping options displayed at checkout.

Whenever possible, GKU may fulfill orders from local or regional warehouses based on your destination and available inventory. This can help provide faster and more efficient delivery.

If the product is unavailable at the nearest warehouse, GKU may fulfill your order from another available warehouse or shipping origin. This may result in a longer delivery time.

Yes, international shipping is available to supported destinations. Shipping options, fees, delivery times, customs requirements, and product availability may vary by country or region.

DDP (Delivered Duty Paid) shipping may be available for selected destinations, products, and shipping methods. Availability can vary depending on current logistics services. Please check the available options at checkout or contact GKU Support for confirmation.

International orders may be subject to customs duties, import taxes, or clearance fees depending on the destination. Where DDP shipping is available, applicable duties and taxes may be handled as part of the shipping arrangement. Otherwise, the recipient may be responsible for charges required by local authorities.

Once your order has shipped, you will receive a shipping confirmation email with available tracking information. Tracking may take some time to become active after the carrier receives your package.

Check entrances, mailrooms, reception areas, garages, and other possible delivery locations. You may also want to ask household members, neighbors, or building staff. If the package is still missing after 24 hours, contact GKU Support with your order number and tracking number for assistance.

GKU accepts eligible returns in accordance with the current GKU Return & Refund Policy. Eligibility may depend on the purchase date, product condition, reason for return, purchase channel, and other applicable conditions.

Contact GKU Support before returning your product. Please provide your order number, product model, reason for return, and supporting photos or videos where applicable. Our team will review your request and provide return instructions if approved.

No. Please contact GKU Support before sending any product back. Unauthorized returns may be delayed or may not be correctly identified and processed.

Approved refunds are generally issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Contact GKU Support as soon as reasonably possible. Please provide your order number and clear photos or videos of the shipping package, shipping label, product packaging, and damaged product. Keep the original packaging until your case has been reviewed.

Contact GKU Support with your order number and photos of the product and package you received. Our team will review the issue and provide the appropriate next steps.

Eligible GKU dash cams include a 1-year standard manufacturer's warranty from the original purchase date. Eligible products may receive an additional 1-year warranty extension after successful registration, providing up to 2 years of total manufacturer warranty coverage.

Register your eligible GKU dash cam through the GKU Product Registration page. After successful registration, eligible dash cam main units may receive an additional 12 months of manufacturer warranty coverage.

The warranty begins on the original purchase date shown on valid proof of purchase. Product registration extends eligible coverage but does not restart the warranty period.

The GKU manufacturer's warranty covers eligible defects in materials or workmanship that occur during normal use within the applicable warranty period. Warranty coverage applies only to products purchased through GKU's official sales channels. Products purchased through unauthorized third-party channels are not eligible for warranty coverage. Please review the full GKU Warranty Policy for coverage, exclusions, and claim requirements.

Accidental damage, impact damage, liquid damage, misuse, unauthorized modification, and other damage unrelated to an eligible manufacturing defect are generally not covered by the manufacturer's warranty.

Contact GKU Support with your order number, product model, purchase information, a description of the issue, and supporting photos or videos where applicable. Our support team may guide you through troubleshooting before determining the appropriate warranty solution.

No. The Return & Refund Policy applies to eligible return and refund requests within the applicable return period, while the Warranty Policy covers eligible manufacturing defects during the applicable manufacturer warranty period.

Search for the official XTU app in the App Store or Google Play.

Enter your valid discount code in the promotional code field during checkout and apply it before completing payment. If the code is valid and your order meets the promotion requirements, the discount will be reflected in your order total.

The code may have expired, apply only to selected products or customers, require a minimum purchase amount, have already been used, or be incompatible with another promotion. Please review the terms of the applicable offer.

Discount codes may not always be combined. Whether multiple promotions can be used together depends on the terms and checkout rules of the specific offers.

GKU may offer verified discounts to eligible groups through selected discount programs. Visit the GKU verified discount page to check current eligibility and available offers.

Consider the camera coverage you need, video resolution, night-driving performance, parking protection, connectivity, GPS, and your typical driving scenario. Visit the GKU Dash Cam Buying Guide or browse our dash cam collections to compare available options.

Visit the GKU Product FAQ section and select your model. Product-specific FAQs cover topics such as installation, Wi-Fi, the GKU GO app, GPS, parking mode, memory cards, recording, and troubleshooting.

Visit the GKU User Manual page and select your dash cam model to access the appropriate setup and operating instructions.

Available firmware updates can be found in the GKU Firmware section. Always select the correct product model and follow the provided update instructions carefully.

Yes. GKU welcomes inquiries from distributors, retailers, fleet operators, corporate buyers, automotive businesses, and other eligible partners. Visit the GKU Wholesale & Business Solutions page to request a business quotation.

Yes. GKU supports selected fleet, corporate, and bulk-purchase projects. Contact our business team with your target products, estimated quantity, destination, and project requirements to discuss available solutions.

If you need help with an order, payment, shipping, return, warranty, or product issue, contact GKU Support at support@gkutech.com or through the official contact options listed on the GKU website. When contacting us about an existing order, please include your order number and product model whenever possible.

For order-related questions, provide your order number, purchaser name, and email address. For product-related issues, also include your product model, a description of the problem, and clear photos or videos where applicable.